Refund policy

Here's your updated policy reflecting an all-sales-final, no-refunds approach:

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Return & Refund Policy

All sales are final. We do not accept returns, exchanges, or refunds on any items once a purchase has been completed, except in cases of damaged, defective, or incorrect items as described below.

Please review your order carefully before completing your purchase, including size, color, specifications, and quantity, as we are unable to make changes or accept returns after an order has been placed.

Damages and issues

Please inspect your order upon reception and contact us immediately at eepokes@gmail.com if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue on a case-by-case basis and work with you to make it right, which may include a replacement or store credit at our discretion.

To help us resolve the issue quickly, please include your order number, a description of the problem, and photos of the item(s) received.

Non-returnable items

As all sales are final, this applies to all items without exception, including but not limited to perishable goods, custom or personalized products, personal care goods, sale items, and gift cards.

Exchanges

We do not offer exchanges. If you would like a different size, color, or item, please place a new order.

Questions

If you have any questions or concerns about your order, please contact us at eepokes@gmail.com.